Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14223314
Complaint Overview
Complaint ID: 14223314
Company: Ally Financial INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Indiana
ZIP Code: 461XX
Date Received: 2025-06-22T12:00:00-05:00
Date Sent to Company: 2025-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm once again making an additional complaint. Ally has failed to recognize the issues. Your reporting multiple balances in a single month which fluctuates my credit score and damaging my potential lending options. This needs addressed. I have provide pictures and screenshots and have been acknowledged that's an issue. Secondly, still have XXXX inquiries on my report. I have proof that reps and conversations via phone, that NO INQUIRIES WERE SUPPOSED TO BE WITH THE LOAN. I have compromised and will settle for XXXX inquiry but credit checks are supposed to be XXXX PER COMPANY. ( EQUIFAX, TRANSUNION, EXPERIAN ). I HAVE XXXX ON EXPERIAN. AT LEAST XXXX NEEDS REMOVED. The documentation ally likes to send is a regular contract I signed for but nothing in the contract states a credit check. No proof of authorization. Please do your job and fix this. I've been disputing this since the beginning of the year and I keep opening cases on your end.
Frequently Asked Questions
What is Complaint #14223314 about?
Complaint #14223314 was filed against Ally Financial INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-22T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.