Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #14185149
Complaint Overview
Complaint ID: 14185149
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Confusing or missing disclosures
State: Texas
ZIP Code: XXXXX
Date Received: 2025-06-19T12:00:00-05:00
Date Sent to Company: 2025-06-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Follow-Up on Complaint ID XXXX Date : XX/XX/year> To Whom It May Concern, I am writing to request an urgent update regarding Complaint ID XXXX, originally filed on XX/XX/year>, concerning Western Unions unexplained restriction of access to online money transfer services. Despite the passage of several weeks, I have received no meaningful resolution or final update. Western Union has failed to provide a clear explanation, formal closure notice, or documented resolution, leaving the issue unresolved and my access to services still blocked. I kindly request the CFPB to : - Provide a status update on this case. - Re-engage with Western Union to obtain a proper explanation and closure. - Ensure the company is held accountable for its lack of transparency. Please confirm receipt of this follow-up and advise on any additional steps required from my end. Sincerely, XXXX XXXX XXXX : XXXX / XXXX XXXX : United States
Frequently Asked Questions
What is Complaint #14185149 about?
Complaint #14185149 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-06-19T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.