Checking or savings account -- Managing an account -- Complaint #14138104
Complaint Overview
Complaint ID: 14138104
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 60653
Date Received: 2025-06-17T12:00:00-05:00
Date Sent to Company: 2025-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been with cashapp over 6 years I never did anything fraudulent. My cashapp tag is $ XXXX. I dont do fraud my connected bank account to my cashapp which is XXXX flagged a deposit because they didnt recognize my new cellular device. This caused cashapp to temporarily suspend on XX/XX/year> my account for up to 48 hours. I have all my hard earned money over {$1000.00} in that account.It has been way past 48 hours I have XXXX kids to feed XXXX child has a XXXX I can not feed my children.Me and all my kids were stranded out of town because of this. We are now home I cant even feed my XXXX kids they are starving.Cashapp still hasnt given my a answer over 3 days later and will not release my money.Cashapp manager XXXX, XXXX, XXXX and XXXX XXXX XXXX has only sent me general messages.Its no way in the world they should still be holding on to my money what they are doing is illegal and no one has any answers for me at all.
Frequently Asked Questions
What is Complaint #14138104 about?
Complaint #14138104 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.