Mortgage -- Trouble during payment process -- Complaint #14137496
Complaint Overview
Complaint ID: 14137496
Company: Servicemac, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Utah
ZIP Code: 84020
Date Received: 2025-06-17T12:00:00-05:00
Date Sent to Company: 2025-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I can't login to see my loan information, statements, payoff, balance, etc... I'm using the correct username, password, loan number, SSN, etc... They are purposely making logins difficult, or impossible.
Frequently Asked Questions
What is Complaint #14137496 about?
Complaint #14137496 was filed against Servicemac, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-06-17T12:00:00-05:00.
How did Servicemac, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Servicemac, LLC?
Yes, visit the Servicemac, LLC company profile at readthecomplaint.com/company/servicemac-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.