Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14137459
Complaint Overview
Complaint ID: 14137459
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Georgia
ZIP Code: 30213
Date Received: 2025-06-17T12:00:00-05:00
Date Sent to Company: 2025-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In reviewing my credit reports, I discovered XXXX accounts that were fraudulently opened in my name : A XXXX XXXX XXXX collection account for {$2700.00}, reported as opened in XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX charged-off account for {$470.00}, reported in XX/XX/XXXX I did not authorize or open either of these accounts. These are the result of identity theft. I submitted an FTC Identity Theft Report ( Report XXXX XXXXXXXX ) and mailed dispute letters to all three credit bureaus ( XXXX XXXX XXXX Experian ) along with copies of supporting documents ( government-issued ID, social security card, address verification, and breach notification ). Despite providing this evidence, the accounts remain on my credit report, negatively affecting my credit profile. I requested deletion within XXXX days under the Fair Credit Reporting Act and have not received resolution. I am requesting that these accounts be permanently removed and that the companies be held accountable for continuing to report fraudulent information after being notified of the theft.
Frequently Asked Questions
What is Complaint #14137459 about?
Complaint #14137459 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-17T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.