Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #14113482
Complaint Overview
Complaint ID: 14113482
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: Florida
ZIP Code: 33415
Date Received: 2025-06-16T12:00:00-05:00
Date Sent to Company: 2025-06-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Dispute of XXXX XXXX XXXX XXXX XXXX Credit Card ( Credit Report # XXXX ) To Whom It May Concern, I am writing to formally dispute the derogatory information reported on my credit file regarding my XXXX XXXX credit card, specifically concerning missed or late payments for the months of XXXX, XXXX, and XXXX of XXXX. During this period, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX While I was away, I made multiple attempts to contact your customer service team to inquire about the status of my account. Each time, I was assured that my circumstances were understood and that my account would be placed on autopay. I agreed to this arrangement. Despite these assurances, I later found that a derogatory mark had been placed on my credit report for the payments in question. I spoke with representatives XXXX, XXXX, and XXXX, XXXX of the managers, who confirmed that XXXX, XXXX, and XX/XX/XXXX were the months during which my payments were missed. However, I was never contacted about any outstanding payments, and I was unaware that autopay had not been activated as I had requested in XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and it wasnt until later that I learned autopay wasnt initiated until XX/XX/XXXX. I have been a loyal XXXX XXXX cardholder since XXXX, and this situation is both distressing and unwarranted. Therefore, I respectfully request that XXXX XXXX and the credit reporting agencieXXXX XXXX and TransUnionremove this inaccurate and harmful information from my credit report immediately. The current reporting is unjustly impacting my credit score and my ability to make necessary purchases. Attached, you will find a letter from the U.S. Embassy verifying the personal loss I experienced. Thank you for your attention to this matter. I appreciate your prompt assistance in rectifying this error. Sincerely, XXXX
Frequently Asked Questions
What is Complaint #14113482 about?
Complaint #14113482 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-06-16T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.