Credit card -- Problem when making payments -- Complaint #14112568
Complaint Overview
Complaint ID: 14112568
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Texas
ZIP Code: 78754
Date Received: 2025-06-16T12:00:00-05:00
Date Sent to Company: 2025-06-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been an amex customer for over a decade and have never had my account in bad standing. Do to a bank error one of my amex payments was rejected. I paid the fee, but amex suspended the account attached to the autopay and a technical error prevented me from modifying autopay in any way, it was stuck on but unbeknownst to me nonfunctional. Every month I'd check in to see autopay was scheduled to run, and every month it wouldn't go through and id get a late fee. I would then try to submit a payment on the website, but it wouldn't allow me to due to the suspended bank account even though I had multiple other valid options. It wouldn't even let me remove the suspended account, and it took customer service an hour to do to themselves when I called in today. They refuse to reimburse the late fees even though they were only levied against my account due to the deceptive and buggy nature of their website
Frequently Asked Questions
What is Complaint #14112568 about?
Complaint #14112568 was filed against American Express Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-06-16T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.