Credit card -- Problem with a purchase shown on your statement -- Complaint #14089923
Complaint Overview
Complaint ID: 14089923
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: South Carolina
ZIP Code: 29229
Date Received: 2025-06-15T12:00:00-05:00
Date Sent to Company: 2025-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I went to the XXXX XXXX store to make a purchase on the XXXX app. When I got my credentials together I chose my debit card to make the purchase with XXXX. I then went to my g-pay wallet to choose the klarna card to make my purchase. Everything was approved and I got my receipt. I never pulled my credit card out and I never clicked on my credit card from g-pay wallet to make the purchase. The next day I checked my credit card transactions because I noticed some of my money was spent, and I noticed a transaction dated on XX/XX/XXXX from XXXX factory that I did not authorized. I have XXXX debit cards on g-pay wallet and I have my credit card on XXXX XXXX I instantly called my bank to verify the unauthorized transaction and they gave me a temporary credit. On XX/XX/year> they kicked the credit back and charged my card again for the same amount, I called in again and at first they told me it was because they didn't see that I was doubled charged, then a XXXX attempt from me calling them they tried to say that my receipt and the receipt from XXXX XXXX matches. Remind you it is XXXX different card numbers. A XXXX attempt I called them back and they stated my card is linked to a digital card number from the XXXX XXXX which does not make sense because I never chose that card to make my purchase. I called XXXX XXXX and they said they never touched the card. So who did????? I have my receipts to back up what I'm explaining. I will not let Capital One, XXXX, and XXXX XXXX take advantage of me because they will not allow me to do this to them. This stealing and scamming and I want this fixed somehow. If I can get some legal advise that would be great as well. If I left any other details out please ask me any questions.
Frequently Asked Questions
What is Complaint #14089923 about?
Complaint #14089923 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-06-15T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.