Vehicle loan or lease -- Struggling to pay your loan -- Complaint #14089761
Complaint Overview
Complaint ID: 14089761
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: Alabama
ZIP Code: 36609
Date Received: 2025-06-15T12:00:00-05:00
Date Sent to Company: 2025-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got this auto loan in 2021 through XXXX XXXX bank these people call text email me like XXXX times a day so overwhelming for me it's gotten so bad I had to tell them to stop calling so much & harassing me these people want work with me on my auto loan I'm having a hardship due to my situation of divorce took all my funds & I had lost of income due to my health time off work I've paid the loan down halfway the company always talking XXXX. Add so many fees on everything that they want tell you about they will not work with me on no level they are very aggressive with everything they does. They report bad to credit reports quickly they don't care at all I always ask them for any kind of help or payment plans they tell me no no no they will never get my business again they only want money & to repo your car & add all kind of fees & don't tell u about it. now as of today they are threatening me with XXXX again I told these people I spent all my on paying for my divorce i also have other bills they said they can't help me or have any payment options for me at all I ask them can I pay on the XXXX of XXXX they sad no I'll be up for repo by then remind you the payment is due on the XXXX of month. What's 2 ' days later i really need your help to deal with this situation thanks.
Frequently Asked Questions
What is Complaint #14089761 about?
Complaint #14089761 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2025-06-15T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.