Checking or savings account -- Closing an account -- Complaint #14089306
Complaint Overview
Complaint ID: 14089306
Company: Transferwise Ltd
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 90272
Date Received: 2025-06-15T12:00:00-05:00
Date Sent to Company: 2025-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wise froze my account without sufficient explanation, has withheld access to my funds, and has failed to provide a transparent process or resolution. I have complied with all verification requirements to the best of my ability, but Wise has blocked me from accessing my money money that I urgently need. They advertise that customer funds are safe and protected, yet I am locked out of my own funds with no way to access them, no timeline, and vague or automated responses from support. This has caused significant stress, potential financial damage, and violates the trust placed in them as a financial service provider. This appears to be a widespread issue affecting many users. -- - Details of the Complaint : * My account was suspended/frozen * I was not given a clear reason, other than a generic review or risk flag * I submitted all requested documents : * I received no follow-up resolution or timeframe except vague references of taking up to 30 or even 90 days * Customer service has been non-responsive or unhelpful * My funds are still unavailable to me * Wises marketing states that money is safe and protected which I now believe is misleading or false This has : * Delayed essential personal/business payments * Risked damaging my credit/relationships * Caused emotional stress due to financial uncertainty * Left me with no control over my own funds :
Frequently Asked Questions
What is Complaint #14089306 about?
Complaint #14089306 was filed against Transferwise Ltd regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-06-15T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.