Student loan -- Struggling to repay your loan -- Complaint #14082907
Complaint Overview
Complaint ID: 14082907
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Illinois
ZIP Code: 60628
Date Received: 2025-06-14T12:00:00-05:00
Date Sent to Company: 2025-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loans NELNET were transferred to another/different loan company that wasnt my original loan taker, I was not notified that I had upcoming payments because my loan was not on my credit, and I had my loan on forbearance. Now its saying Im 10 months late which is incorrect and my information has been given to another company which is considered XXXX
Frequently Asked Questions
What is Complaint #14082907 about?
Complaint #14082907 was filed against Nelnet, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-06-14T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.