Debt collection -- Attempts to collect debt not owed -- Complaint #14030900
Complaint Overview
Complaint ID: 14030900
Company: Capital One Financial Corporation
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Illinois
ZIP Code: 60914
Date Received: 2025-06-11T12:00:00-05:00
Date Sent to Company: 2025-06-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently & previously gotten emails, phone calls, and mail from Capital One accusing me of owing an amount of {$1200.00} for XXXX credit cards. XXXX being a XXXX credit card for the amount of {$790.00} and the other being a kohls card for the amount of {$450.00} totally {$1200.00}. These XXXX credit cards were not opened on my behalf or my consent I am a victim of identity theft due to the XXXX XXXX XXXXXXXX breach.
Frequently Asked Questions
What is Complaint #14030900 about?
Complaint #14030900 was filed against Capital One Financial Corporation regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-06-11T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.