Credit card -- Incorrect information on your report -- Complaint #14030200
Complaint Overview
Complaint ID: 14030200
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Arizona
ZIP Code: 85254
Date Received: 2025-06-11T12:00:00-05:00
Date Sent to Company: 2025-06-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have one navy federal account however its showing that I have two. One has been updating properly however the other account is a closed account because I lost the card they close the account and gave me a new card, but for some reason for that last several years is showing I have a bet high usage for that card when that new card has Been paid half off the balance, I need my credits report to only reflect one navy federal account o no my XXXX bureaus.
Frequently Asked Questions
What is Complaint #14030200 about?
Complaint #14030200 was filed against Navy Federal Credit Union regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-11T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.