Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #14029704
Complaint Overview
Complaint ID: 14029704
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Arizona
ZIP Code: 863XX
Date Received: 2025-06-11T12:00:00-05:00
Date Sent to Company: 2025-06-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently began making my transactions with Cash App backed by XXXX and the debit card backed by XXXX XXXX. In fact, I even started putting my employment direct deposit in the trust of this application. I recently noticed unauthorized transactions on my account when I was trying to track missing funds. I made the dispute on these multiple unauthorized international transactions to illegal overseas gambling sites. I also found these transaction backed up on my email spam folder as receipts. While a dispute is considered a valid function according to the Cash App chat rep, as soon as I made these disputes Cash App not only disabled my debit card, which is fine, but they made me ineligible for any new debit cards which made my direct deposit scheduled the next day to not be applied in lost in limbo. So aside from allowing unauthorized transactions in the amount of 20 to 25 different ones to these overseas gaming sites they make sure I was not able to get my funds from my employment direct deposit. Even though theyre supposed to be an investigation starting on the transactions that I disputed, when I was on the chat, the representative mistakenly revealed that the decision was already made, that my transactions were not in error and then I would be getting the information in 45 days. They did back practice said there was not a decision on that and they were referring to my debit card privileges being lifted. Furthermore, they said that they are not under the rules of regulation E sent me consumer protection. I did have them into their company thats included also in the screenshot. My complaint to be clear is that they allowed 25 or more different unauthorized transactions, most of which are international transactions for small amounts of money that equal around a couple thousand dollars. I explained to them that I have an idea of who did this as it was my ex-girlfriend who would take my phone without my permission usually when my XXXX was using it to watch his XXXX programs. Im ultimately estranged from her and have been for a while for her, trying to steal money because she has a gambling and drinking problem Even though she went to rehab rehabilitation for it. I still only talk to her regarding visitation with our XXXX who is XXXX years old. I have most mostly biometric safeguards on my accounts and passwords, but she is savvy and may have gotten into it again. Im even willing to press charges and try to but the sheriffs department said they need some proof before they can make any kind of arrest. If cash app is arbitrary rolling against me just because I had to call to dispute these charges. Im not going to be able to press charges without any kind of proof and I also would hate to think that Im not going to get any of my funds back and then Im going to be considered 100 % liable for their allowing all these unauthorized transactions against my funds.
Frequently Asked Questions
What is Complaint #14029704 about?
Complaint #14029704 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-06-11T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.