Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14007942
Complaint Overview
Complaint ID: 14007942
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Georgia
ZIP Code: 302XX
Date Received: 2025-06-10T12:00:00-05:00
Date Sent to Company: 2025-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A loan account from XXXX XXXX with Loan ID : XXXX was added to my credit report, but this account does not belong to me. My legal name is XXXX XXXX XXXX, but the documents provided for this loan list the borrower as " XXXX XXXX XXXX, '' which is not my name or identity. I have never applied for, opened, or authorized this account. I have been trying to get this incorrect account removed from my credit report since XX/XX/year>. Despite submitting multiple disputes to both XXXX and Experian, neither company has corrected the issue or removed the account. This ongoing error continues to impact my creditworthiness. This is a case of mixed file or identity confusion. I am requesting that this incorrect account be immediately removed from my credit report, and any negative impact to my credit be corrected. I have attached documentation, including the dispute letter I submitted and proof of the incorrect name on the account, to support my request.
Frequently Asked Questions
What is Complaint #14007942 about?
Complaint #14007942 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-10T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.