Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #14007762

Complaint Overview

Complaint ID: 14007762

Company: Wells Fargo & Company

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Sub-Issue: Transaction was not authorized

State: California

ZIP Code: 93727

Date Received: 2025-06-10T12:00:00-05:00

Date Sent to Company: 2025-06-10T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Older American

Consumer Narrative

The incident happened when I was on vacation out of the country from XX/XX/XXXX to XX/XX/year>, in the XXXX. I went to Wells Fargo Bank at XXXX XXXX XXXX XXXX XXXX, XXXX, California XXXX, to deposit the following, through the ATM machine on XX/XX/year>, to with : XXXX - {$850.00} XXXX - {$3000.00} XXXX - {$1000.00} XXXX - {$1400.00} XXXX - {$1300.00} When I got the receipt of my deposits, I found out that my balance was less than {$100.00}. requested for a three ( 3 ) months statement and discovered that my debit card was being used by some people to purchase materials, etc. from XXXX XXXX from different States and not in California. I called the Main Office. I was referred to the XXXX Claims # XXXX in which they gave me a Claim Number of XXXX to follow up the case. I called several ( XXXX, XXXX and XXXX ) and finally I was told that the claim was not Fraud because all purchases were okayed by me through my old Email. I told them that the email is an old one, and I gave one of their Tellers my new email which is XXXX. I told them I was out of the country and therefore these purchases were not possible. I even told them that they normally call me, whether I'm in the country or not, and I answer the phone. I reported the matter to the Police. I was given a copy of the complaint. On XX/XX/year>, I received a letter from the Claims Assistance Center stating that the case concluded and that they would refund me with {$110.00} for the unauthorized transactions. This time I went back to the Branch and spoke to XXXX XXXX, one of the Bankers. I told him the whole scenario and gave him the letter I received from the Claims Dept. He called the number I gave to him plus the Claim Number. He called them, he was told the same they told me but the guy was insistent. He told them that the letter does not make any sense and as far as he is concerned, it is still a fraud. He requested for the reopening of the claim. They gave him 10 days for me to come back and that was on XX/XX/year>. When he called them they told him that theres no claim like that pending. He was frustrated and spoke to his manager only to be told that whatever they told him ( XXXX ) then that's how it is. He told me that he was sorry. He knows that's not right but theres nothing he can do. I went home, to the XXXX XXXX, where I am presently living. I called several lawyers to handle my case. One of them gave the number of the Dept of Financial Protections and Innovation. I got this form and tried to fill it up. I will be attaching the documents, papers to support my claim. I begging you to please help me recover the little money I have in the Bank to use in defraying my personal needs.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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