Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13985969
Complaint Overview
Complaint ID: 13985969
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 93535
Date Received: 2025-06-09T12:00:00-05:00
Date Sent to Company: 2025-06-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I formally disputed the accuracy and legitimacy of a student loan account appearing on my credit report. This account was accessed and potentially originated without my knowledge or consent, in direct violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ), 20 U.S.C. 1232g. A FERPA complaint has been filed with the U.S. Department of Education regarding unauthorized access to my student loan records by XXXX XXXX or parties affiliated with him. As you are aware, any access or disclosure of educational records without written consent is illegal under federal law. In accordance with both FERPA and the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, I am exercising my legal right to dispute the accuracy of this account and demand its immediate removal from my credit report while this matter is under federal investigation. Please remove the following account : Loan Servicer/Creditor : XXXX XXXX XXXXXXXX Date Opened : XX/XX/2024
Frequently Asked Questions
What is Complaint #13985969 about?
Complaint #13985969 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-09T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.