Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13964181
Complaint Overview
Complaint ID: 13964181
Company: Bread Financial Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Washington
ZIP Code: 98107
Date Received: 2025-06-08T12:00:00-05:00
Date Sent to Company: 2025-06-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am reporting inaccurate and misleading credit reporting on my account with COMENITY CAPITAL / XXXX, which is currently listed as an open charge card account with a limit of {$500.00} and a current balance of {$500.00}. The account reports a 30-day late payment for XX/XX/XXXX, despite the fact that I took proactive steps to resolve the issue in good faith. On or around XX/XX/XXXX, I contacted Comenity Banks customer service line to notify them of my situation and ensure my payment would be processed before any derogatory marks were reported. I clearly explained that I was experiencing financial strain, but that I fully intended to make the payment. The customer service representative acknowledged my call and informed me that although the account was approaching delinquency, I would be reported as late if I did not pay by a certain date. I subsequently made the payment on XX/XX/XXXX, before the end of the month. Despite this, my credit report is showing a 30-day late payment, which is both misleading and punitive, especially given that I reached out in advance, followed their verbal timeline, and upheld my end of the conversation. This violates the Fair Credit Reporting Act ( FCRA ) in the following ways : Under FCRA 1681e ( b ), furnishers and CRAs must report with maximum possible accuracy. Reporting this as 30-days late after my timely effort and repayment is misleading and lacks context. Under FCRA 1681s-2 ( a ), furnishers have an obligation to report information accurately and fairly, including payment history that reflects customer actions in good faith. Verbal agreements regarding payment timelines, especially those acknowledged by a customer service rep, should be honored when payments are made as discussed. This late mark is now unfairly damaging my credit and does not reflect my intent, actions, or financial responsibility. I have maintained regular payments and made sure this account remained current after the call. There is no record of default, no collections, and the account is currently active.
Frequently Asked Questions
What is Complaint #13964181 about?
Complaint #13964181 was filed against Bread Financial Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-08T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.