Credit card -- Problem when making payments -- Complaint #13956298
Complaint Overview
Complaint ID: 13956298
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: Illinois
ZIP Code: 60148
Date Received: 2025-06-07T12:00:00-05:00
Date Sent to Company: 2025-06-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Bilt Mastercard by Wells Fargo approximately two months ago. I logged into my account on the Bilt website to see if a statement was available, but nowhere on the site did I see any balance due. Fast forward to XXXX when I received an email ( linking to a page that was not obvious to find from the Bilt front page ) and a phone call reminding me to pay. When I logged in I found that I had been charged both a late fee of {$25.00} and interest of {$45.00} on the outstanding balance. Moreover, once you move away from this page to pay your bill, it doesn't seem possible to go back and see the itemized statement, so it is easy to see how other customers may not even realize that they have late fees or interest. This is clearly a deceptive practice under the CFPB 's UDAAP provisions, which is consistent with Wells Fargo 's general approach to customers. I intend to pay the balance and then close this account, but I want to register this sort of behavior with the agency to lend weight to any future actions against Wells Fargo.
Frequently Asked Questions
What is Complaint #13956298 about?
Complaint #13956298 was filed against Wells Fargo & Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-06-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.