Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #13956008
Complaint Overview
Complaint ID: 13956008
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Massachusetts
ZIP Code: 01604
Date Received: 2025-06-07T12:00:00-05:00
Date Sent to Company: 2025-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a refund, due to PayPal taking my refund, & I asked them to read the documentation I provided, which they did not due, and caused me to incur a lot of fees, instead of refunding my money with the documentation I provided. This was an error on PayPal 's behalf as they continued to ignore the documentation that they charged, refunded, and then took the refund back from XXXX. XXXX didn't respond again, because they had already responded by sending an email that documented that they'd already issued the refund that PayPal took out of my account causing me to incur {$210.00} in insufficient funds fees, and have to take out XXXX payday loans to keep my bank account from closing, for which I had pay {$130.00} in interest on. I will be filing another complaint for the {$340.00} still owed to me from XXXX due to their negligent error, ignoring the documentation that I provided which proved they owed me a refund and continued to still charge me a pay in XXXX plan for the same purchase, and for the lack of urgency in refunding my money which was detrimental to my financial health, and an extremely abusive form of consumer bullying on PayPal 's behalf.
Frequently Asked Questions
What is Complaint #13956008 about?
Complaint #13956008 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-06-07T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.