Checking or savings account -- Managing an account -- Complaint #13947008
Complaint Overview
Complaint ID: 13947008
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 916XX
Date Received: 2025-06-06T12:00:00-05:00
Date Sent to Company: 2025-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of a scam involving impersonation of a federal agent. A scammer contacted me, from the certified Wells Fargo customer service number, claiming to be from the bank and FBI, he told me that my Wells Fargo account was being used for criminal activity. I was instructed to cooperate with their investigation by withdrawing {$8700.00} from my Wells Fargo account and depositing it into an external account provided by them. Believing I was assisting law enforcement, I followed their instructions. I now understand this was a scam. I reported the incident to Wells Fargo and XXXX XXXX, but they have refused to help, stating that the transaction was authorized. However, it was clearly the result of psychological manipulation, coercion, and impersonation of a government official a serious and increasingly common form of fraud. I have filed a police report, reported the scam to the FBIs Internet Crime Complaint Center ( IC3 ), and submitted a report to the FTC. I am asking the CFPB to help hold Wells Fargo accountable in this matter and to help me recover my funds. This experience has been incredibly traumatizing. Im requesting a full investigation and for the bank to re-review the case given the nature of the scam.
Frequently Asked Questions
What is Complaint #13947008 about?
Complaint #13947008 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.