Money transfer, virtual currency, or money service -- Other service problem -- Complaint #13946668
Complaint Overview
Complaint ID: 13946668
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Illinois
ZIP Code: 625XX
Date Received: 2025-06-06T12:00:00-05:00
Date Sent to Company: 2025-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint to report ongoing delays and non-responsiveness from Binance regarding my account verification. I submitted account verification details to Binance for identity verification, but the process has been unreasonably delayed. Despite multiple attempts to contact their support team, I have received no meaningful updates or resolution. I am effectively locked out of my account and unable to use their services due to their failure to complete verification in a timely manner. This delay is preventing me from accessing and managing my funds, and I believe it reflects poor consumer service and potential noncompliance with their stated processing policies. I am requesting CFPBs assistance in urging Binance to take immediate action on my case and improve its customer service processes for U.S. consumers. Thank you.
Frequently Asked Questions
What is Complaint #13946668 about?
Complaint #13946668 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2025-06-06T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.