Credit card -- Fees or interest -- Complaint #13928272

Complaint Overview

Complaint ID: 13928272

Company: Capital One Financial Corporation

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest

Sub-Issue: Charged too much interest

State: Arkansas

ZIP Code: 727XX

Date Received: 2025-06-05T12:00:00-05:00

Date Sent to Company: 2025-06-05T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

I called and got a pay off amount for my Capital One credit card account as well as closed the account on XX/XX/XXXX, XXXX i was told by the customer service XXXX, XXXX XXXX that this included the amount of estimated interest on the account from the statement end date of XX/XX/year> to XX/XX/year> ( when i called to pay off and close the account ). I asked XXXX or XXXX times for verification that this was paying off the entire statement balance as well as any estimated interest accrued from the end of the statement date XX/XX/year> to XX/XX/year>. The customer service agent stated that yes that includes everything. i closed my account which also had a cash rewards balance on it of {$35.00}. He made sure to disclose this to me and gave me the option to either have that sent in the form of a check or apply it to the account balance. i told him to apply it to my balance, which they did leaving me with a credit balance of {$45.00}. I received a statement on XX/XX/year> showing that a {$10.00} interest charge was made and taken out of my credit balance. I called them on XX/XX/year> to ask them why i was being charged interest on this account since it has been closed and i paid the statement balance as well as estimated interest accrued from XX/XX/year> statement date to XX/XX/year> when i made my payment. I was told by the customer service representative, XXXX, that i paid the estimated interest from XX/XX/year> to XX/XX/year> when i made my payment paying the account in full and closing it. He stated that it was for the interest for the per day rate from the statement end to when i paid my payment on XX/XX/XXXX, XXXX i stated i already paid the estimated interest from those dates and it was estimated that it was going to be {$11.00}. i argued with him for a little bit going back over everything and at this point i told him i was going to file against them with your agency and he immediately said i am going to get my supervisor on the line. i told him go ahead and do so. I then spoke with XXXX of the customer service managers, XXXX and proceeded to tell me the same thing that XXXX did. I went over the same things with her and told her i feel that they are trying to double dip on the interest but i would understand if it was something called residual interest which they are by law able to collect after an account has been closed and settled. It was not told to me by either customer service agents that this is what that was. I told them that i feel that they are practicing illegal account activity and that i would be filling this report. She said that she would notate my account that I would be pursuing filing a complaint with this federal agency. She asked me how i wanted my credit balance done and i told her that i wanted it mailed to my at the address on file. She said that they would send the check out in normal processing times.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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• Capital One Financial Corporation Company Profile
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