Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #13927973
Complaint Overview
Complaint ID: 13927973
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Pennsylvania
ZIP Code: 195XX
Date Received: 2025-06-05T12:00:00-05:00
Date Sent to Company: 2025-06-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a XXXX Bank Customer. I received a text message and phone call using my bank 's phone number today. I double-checked that it was actually the bank 's phone number before giving any information, as they said they were calling to clear up some fraudulent transactions. They said they were from the XXXX Bank FDIC Dept and mentioned that the fraud was attempted both in person and online. They asked me to verify my account via SSN, PA driver 's license number, address and former addresses and my account numbers. I gave them all of this info, and then proceeded to follow the directions in my banking app to " stop the online transactions before they went through ''. Unfortunately, this coaxed me into sending money to a Wells Fargo bank account. They referred to what I now know were account number ( s ) as FDIC " cancel codes '' and the routing numbers as " case numbers. '' I realized later that they were bank accounts. This resulted in two separate transactions, which I sent to the following bank accounts : Transaction 1- {$3800.00} account number : XXXX routing number : XXXX bank : Wells Fargo Name : XXXX XXXX XXXX XXXX XXXX account number : XXXX routing number : XXXX Following these transactions, I lost my funds and XXXX Bank could not stop the transaction. I also called Wells Fargo bank, but they would not talk with me about the transactions because I am not a customer at their bank. They did not record the account number I was referencing, and they did not connect me with their fraud department. When I asked if I could please forward them my police report, they also declined.
Frequently Asked Questions
What is Complaint #13927973 about?
Complaint #13927973 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-06-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.