Debt collection -- Attempts to collect debt not owed -- Complaint #13902633
Complaint Overview
Complaint ID: 13902633
Company: The Cbe Group, INC.
Product: Debt collection
Sub-Product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Texas
ZIP Code: 75248
Date Received: 2025-06-04T12:00:00-05:00
Date Sent to Company: 2025-06-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX initially charged me {$120.00} for a service I never used, following a misleading sales call. In late XX/XX/XXXX, I spoke with a representative named XXXX ( XXXX ) who upsold me on internet services and assured me there was a XXXX risk-free trial with a full refund if I canceled. The equipment was shipped on XX/XX/XXXX, and I returned XXXX XX/XX/XXXX. I never activated the service or opened the box, and I made multiple attempts to cancel the account within the trial period. Despite this, the cancellation was not processed properly, and I continued to receive bills. In the last week of XX/XX/XXXX, I was contacted by a collections agency regarding the {$120.00} charge. Out of concern for my credit, I negotiated and paid {$89.00} to collections ( CBE Group ) just to get it resolvedeven though I should never have been charged anything in the first place. When I asked about disputing the charge, they told me Id need to mail in a dispute with no guarantee of success, and that it might affect my credit in the meantime. I also called XXXX again, and they acknowledged that the matter should have been resolved. However, they refused to provide any written confirmation because the account had already been closed in their system. I also have email confirmation that the equipment was returned, yet the billing continued regardless. Additionally, XXXX sales agent who misrepresented the servicehas completely stopped responding to my emails, despite being the person who set up this account under false pretenses. This experience has been extremely frustrating, and I feel misled, charged unfairly, and pressured into making a payment I did not owefor a service I never used and returned within the promised timeframe.
Frequently Asked Questions
What is Complaint #13902633 about?
Complaint #13902633 was filed against The Cbe Group, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-06-04T12:00:00-05:00.
How did The Cbe Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against The Cbe Group, INC.?
Yes, visit the The Cbe Group, INC. company profile at readthecomplaint.com/company/the-cbe-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.