Credit card -- Advertising and marketing, including promotional offers -- Complaint #13902079
Complaint Overview
Complaint ID: 13902079
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: California
ZIP Code: 90062
Date Received: 2025-06-04T12:00:00-05:00
Date Sent to Company: 2025-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Capital One XXXX XXXX XXXX announced they are removing the priority pass lounge perk, for guests of primary user as well as authorized users. This was a perk that was used to entice and sell the value of this XXXX card and now it is being removed or will be charge a fee for it. Would love for some accountability and resolution that works for consumers.
Frequently Asked Questions
What is Complaint #13902079 about?
Complaint #13902079 was filed against Capital One Financial Corporation regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-06-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.