Checking or savings account -- Managing an account -- Complaint #13855736
Complaint Overview
Complaint ID: 13855736
Company: Early Warning Services, LLC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: North Carolina
ZIP Code: 28215
Date Received: 2025-06-02T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
YOUR COMPLAINT On XX/XX/XXXX my friend, XXXX XXXX, reached out to me via instagram. Asking if I could accepted a Zelle payment from someone he knows and cash app him because he dont have Zelle . I said yes, it was harmless nothing crazy. He asked me for my phone number and name for the Zelle for the person, I gave it to him and received payment at XXXX. I cashed app him as soon as I received payment. Everything was fine until, XX/XX/XXXX almost 2 months later. I received a call from my bank ( XXXX XXXX ) saying the guy is disputing the transaction as fraud. I explained to them it wasnt fraud, she said nothing will happen on my end, XXXX figure out with his institution but reach out to him if you can. Days later, my bank took {$1000.00} out of my account without notice. I called them immediately talked to Zelle rep, they told me send e message within my XXXX XXXX app and upload the evidence of conversation showing it was not fraud. I did that on Saturday, Monday comes and they determined I guess I have to reach out to him directly nothing I can do. I tried to tell them this dispute is fraud, I have evidence of the entire conversation showing he sent the money and knew who he was sending it to through my friend because I dont know this guy personally, so he typed my information in and sent the money. It was not fraud. I tried to dispute with my bank they said they dont dispute money sent from cash app Zelle etc which makes sense but hes able to and it was never fraud. One of my phone conversations with the Zelle rep, he actually filed a complaint because he was shocked this took place in this manner
Frequently Asked Questions
What is Complaint #13855736 about?
Complaint #13855736 was filed against Early Warning Services, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-02T12:00:00-05:00.
How did Early Warning Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Early Warning Services, LLC?
Yes, visit the Early Warning Services, LLC company profile at readthecomplaint.com/company/early-warning-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.