Vehicle loan or lease -- Improper use of your report -- Complaint #13855387
Complaint Overview
Complaint ID: 13855387
Company: Toyota Motor Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: California
ZIP Code: 94025
Date Received: 2025-06-02T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX Dear XXXX XXXX XXXX and XXXX XXXX, I am writing to formally file a complaint regarding a highly unprofessional and potentially unlawful experience I had with your dealership during a recent attempt to finance a vehicle. On Friday XX/XX/year>, I spoke with a sales representative, XXXX, regarding financing a used XXXX XXXX. I clearly stated I intended to use a co-signer my mother who resides in Florida and has a credit score of XXXX with a clean payment history. I was informed that this process may require FedEx for signatures due to her location, and I confirmed I was fine with this. Despite several attempts to get updates from XXXX, I received vague responses and no clear information until XX/XX/year>, when I was told I had been approvedwithout my co-signer and at a 13 % APR. I was also told that my co-signer was not approved due to a missed payment, which is entirely false. Upon further investigation, I discovered : My credit was pulledmultiple times ( at least 5 ) without being consulted. My co-signers credit was also pulledmultiple times without direct consent. I was told that only 2 and 1 pulls were made respectively a blatant falsehood. The dealership submitted an application using a {$0.00} down structure that I never agreed to. I had explicitly stated a {$2000.00} {$2500.00} down payment. When questioned, a manager named XXXX falsely claimed this information came from me during our call not from any documented agreement. When I requested to see the application, XXXX stated, there is no paperwork, yet continued referencing information supposedly from it. These actions appear to violate multiple consumer protection statutes, including but not limited to : TheFair Credit Reporting Act ( FCRA ) for unauthorized credit inquiries. State laws regardingmisrepresentation and deceptive business practices. I am requesting : 1. A full accounting and written documentation of all credit inquiries made under my and my co-signers names. 2. A copy of the auto loan I was approved for as the sole buyer at 13 %. 3. A written explanation of your dealerships protocol regarding credit applications and multiple lender submissions. 4. The removal of all unauthorized or excessive hard credit inquiries. 5. A formal apology and commitment that such practices will be reviewed and corrected. If this matter is not resolved within10 business days, I will be pursuing : Complaints with theConsumer Financial Protection Bureau ( CFPB ), FTC, andCalifornia Attorney Generals Office. A legal claim under the FCRA and relevant consumer fraud statutes. I expect a response byXXXX XXXX XXXX. You may contact me in writing at the information above. Sincerely, XXXX XXXX XXXX : XXXX Update : XX/XX/year> This is my most recent findings : I am filing this complaint due to potential misrepresentation and credit misuse by XXXX XXXX XXXX during a recent vehicle financing interaction. I received an email from XXXX XXXX XXXX XXXX stating I had been approved for an auto loan at their dealership. I contacted the dealership to proceed, but was told by their staff that XXXX XXXX had denied my application due to income verification issues. However, I later received a written notice directly from XXXX XXXX XXXX XXXX stating that the denial had nothing to do with income. Instead, the financing was not approved because the vehicle did not meet XXXX XXXX guidelines ( due to its type and mileage ). This misrepresentation led me to question the dealerships intent, especially if their staff redirected me to other lenders or loan products under false pretenses. I am concerned that : The dealership may have intentionally misrepresented XXXX XXXX decision ; There may have been unjustified hard credit inquiries as a result. This behavior potentially violates provisions under the Fair Credit Reporting Act ( FCRA ) and other consumer protection laws.
Frequently Asked Questions
What is Complaint #13855387 about?
Complaint #13855387 was filed against Toyota Motor Credit Corporation regarding Vehicle loan or lease specifically about Improper use of your report. It was received by the CFPB on 2025-06-02T12:00:00-05:00.
How did Toyota Motor Credit Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Toyota Motor Credit Corporation?
Yes, visit the Toyota Motor Credit Corporation company profile at readthecomplaint.com/company/toyota-motor-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.