Credit card -- Struggling to pay your bill -- Complaint #13854836
Complaint Overview
Complaint ID: 13854836
Company: Synovus Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: South Dakota
ZIP Code: XXXXX
Date Received: 2025-06-02T12:00:00-05:00
Date Sent to Company: 2025-06-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have called first digital requesting them to remove my work number from there list and they keep asking wha the last purchase was ( havent used the card in approx 5 mnths or more ) and payment. They will not remove my work number even after speaking with a supervisor.
Frequently Asked Questions
What is Complaint #13854836 about?
Complaint #13854836 was filed against Synovus Bank regarding Credit card specifically about Struggling to pay your bill. It was received by the CFPB on 2025-06-02T12:00:00-05:00.
How did Synovus Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synovus Bank?
Yes, visit the Synovus Bank company profile at readthecomplaint.com/company/synovus-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.