Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #13853988
Complaint Overview
Complaint ID: 13853988
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2025-06-02T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Appeal for Account Limitation Ref ID : XXXX Hello, I recently received a notification stating that my PayPal account has been permanently limited due to activity that allegedly violates the User Agreement. I was surprised by this decision, as I was not aware of any violations. I respectfully request a review or appeal of this limitation. Im happy to provide any information or documentation needed to clarify the situation. My Reference ID is : XXXX I rely on PayPal for secure transactions and managing funds, and I would really appreciate a second look into my case. Thank you for your time and understanding. Best regards, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #13853988 about?
Complaint #13853988 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-06-02T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.