Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13834362
Complaint Overview
Complaint ID: 13834362
Company: American Express Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: West Virginia
ZIP Code: 26508
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Im a victim of identity theft and several credit cards were opened in my name around XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX another American Express, XXXX account was hacked, a XXXX account was created and my personal bank account hacked, XXXX refuses to remove the hard inquiry in XX/XX/XXXXXXXX XXXX and American Express refuses to remove the credit card fraudulently opened and is harassing me and threatening me to pay them. XXXX refuses to give me back my money that was withdrawn from my bank account, a planet fitness account was opened. Im being harassed terribly by American Express, plant fitness and XXXX as my oldest credit report should be an old XXXX account in XXXX of XXXX. I filed an ftc report XXXX. I should have no hard inquiries, my oldest account should reflect from XX/XX/XXXX and recent account Bridgecrest for truck loan. My credit is ruined and Im being threatened. Please make American Express stop threatening me as I was a victim of identity theft and several breaches, most current breach XXXX XXXX. I
Frequently Asked Questions
What is Complaint #13834362 about?
Complaint #13834362 was filed against American Express Company regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.