Checking or savings account -- Opening an account -- Complaint #13834048
Complaint Overview
Complaint ID: 13834048
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened without my consent or knowledge
State: Minnesota
ZIP Code: 553XX
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Began to receive email chain from Wells Fargo as a checking account was opened in my name. I have never had an account or used Wells Fargo for any banking purposes. Fraudulent Everyday Checking account opened on XX/XX/year>. My name, email address, and social security number were confirmed to be used to open this account. Phone number listed on the account was different from mine. Wells Fargo refused to give me the full account number and address associated with the account when requested. I called Wells Fargo on XX/XX/year> and verified that the checking account opened was an authentic account. I informed them that it was fraudulent and unauthorized. Visited physical location and requested that the account was closed. Began necessary steps to combat identity theft.
Frequently Asked Questions
What is Complaint #13834048 about?
Complaint #13834048 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.