Checking or savings account -- Managing an account -- Complaint #13833655
Complaint Overview
Complaint ID: 13833655
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92277
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
None of the listed reasons apply, so I will do my best to explain this. On XX/XX/XXXX, I attempted to purchase what I thought, was some old coins as advertised on a XXXX XXXX coin buy/resell page. The FB page name is XXXX XXXX. I checked their page ; been on FB for a number of years. No listed issues on their page. I chose XXXX as the method of payment. Later did I realize that XXXX would do nothing to assist. I have the complete conversation back and forth on FB Chat, showing I asked for my money back many times. The young man, and his GF, were able to " take me '' for a total of {$400.00}. Only after much reflection, I now realize I did NOT see the warning signs, pointing to a rip-off. I am not a veteran at online purchases, and just didn't see the warning signs. For that, I am to be the loser here? The young man and his GF, did receive the money he was asking for ; THAT being the reason WFB closed the fraud claim. I tried to talk to XXXX, explaining to them, that this young man is ripping people off and using THEIR app to do it. I have his name, his phone number, the XXXX transaction IDs, the last XXXX digits of HIS bank account. I did a background check on his name and phone number, and found out where he lives. This young man is a criminal. He was arrested in a fatal hit-and-run case in 2023, in the same town where his background check shows he is currently living. He has one, possibly two different FB pages .. One of them leads me to believe its the same young man ; even has selfies, so I at least can put a face to the little thief. This went back and forth on FB Chat for like 4 days.... When he came back and said I needed to send an additional {$200.00} to " process city permits '' only then did I realize I had been ripped off. He didn't flinch when I said I would start an investigation into this, because he KNEW the transaction had been processed and now I was out that money. I have all of this information. The complete FB Chat, pictures of his FB account, the posting of what I was trying to buy, copy/paste of the White Pages info I accessed to find out who he is. HE needs to be stopped. I am at a loss. I am on SSI.. I wanted to treat myself to this purchase, thinking I might get lucky with an old coin worth something. If that didn't pan out, then I had some silver at least.
Frequently Asked Questions
What is Complaint #13833655 about?
Complaint #13833655 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.