Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13833632
Complaint Overview
Complaint ID: 13833632
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Personal information incorrect
State: Rhode Island
ZIP Code: 028XX
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My identity has been compromised and used to obtain residence in XXXX and XXXX. I wrote to Equifax to update the incorrect information on my credit report profile, Equifax requested enlarged copies of my driver 's license and social security card. Meanwhile, I provided these information during my initial request. Either Equifax can not read, or they have robotic response that response to categorized information with generic responses. However, I provide the same information again, and yet they refused to update the incorrect information on my credit profile. My next verbal communication with them requesting an update, Equifax informed to provide showing an FTC identity theft and a police report. I sent those 2 reports with copies of my driver 's license and my social security both enlarged on XXXX sheet. Equifax responded stating that they can not remove the unknown addresses unless I provide them with the same FTC report, the police report, my driver 's license and my social security card that I previously provided. This is a clear violation of the FCRA section 605B. I have attached all requested documents from FTC excluding my driver 's license and SS card as these documents have sensitive information and shall be provided to Equifax again for the 4th time.
Frequently Asked Questions
What is Complaint #13833632 about?
Complaint #13833632 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.