Student loan -- Struggling to repay your loan -- Complaint #13833295
Complaint Overview
Complaint ID: 13833295
Company: SLM Corporation
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Florida
ZIP Code: 330XX
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took out private student loans to attend XXXX XXXXXXXX XXXX XXXX XXXX and Design, part of the now-defunct Art Institutes system . This school was closed down after widespread evidence of fraudulent and deceptive practices, including misleading job placement statistics, inflated post-graduation income claims, and promises about accreditation that did not align with reality. Despite paying thousands of dollars over several years, my loan balance has barely changed. It appears that my payments have gone almost entirely toward interest, not principal. I have never been offered a reasonable repayment option or relief despite my best efforts to stay current. This feels exploitative and predatory, and I am requesting a thorough investigation into this lenders practices and whether this debt should be discharged given the fraud associated with the institution.
Frequently Asked Questions
What is Complaint #13833295 about?
Complaint #13833295 was filed against SLM Corporation regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.