Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13832792
Complaint Overview
Complaint ID: 13832792
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Ohio
ZIP Code: 454XX
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, at XXXX XXXX. I initiated an {$800.00} P2P transfer from my Chime checking account to XXXX XXXX. At approximately XXXX XXXX. on XX/XX/year>, XXXX XXXX contacted me to inquire when the money transfer would occur. I told her I had already sent the money hours before. I logged into my Chime account and looked to see if came back to the account. The money was not in my account so I had to review the transfer. I realized that my phone had auto corrected the spelling of XXXX to XXXX. After realizing that the money had erroneously sent to the wrong XXXX XXXX, I contacted Chime. At XXXX XXXX on XX/XX/year>, I spoke with a representative at chime to get assistance with the return of the {$800.00} money transfer. I explained the situation and that it had only occurred a couple hours prior and that I needed the money to either be returned or sent to the correct XXXX XXXX. The representative said I would have to file a dispute, but that the money should be returned in no time. At XXXX XXXX. on XX/XX/year>, a dispute was filed. On XX/XX/year>, I received an email from Chime staying that a determination had been made regarding the dispute. Chime denied my dispute stating they found no error had been made. I called Chime to ask how there was no error found when the money had obviously been sent to the wrong recipient. I reported the error within hours of the error being discovered and had timely filled a dispute as advised by Chime. I explained that this was an {$800.00} money transfer that was for a monthly rent payment not a {$10.00} for pizza or something. I also explained that Chime shouldn't allow two people to have almost identical Chime signs in this case @ XXXX ( incorrect ) and @ XXXX ( correct ) XXXX I didn't understand how an auto correct mistake on my phone became a situation that I lost {$800.00} for my monthly rent payment. As a result, I am being evicted from my home. I need assistance getting the money returned to me. Chime is trying to deny giving my money back as I feel like chime is responsible for allowing two people to have the same Chime sign with the exception of one letter. Chime should protect it's customers better.
Frequently Asked Questions
What is Complaint #13832792 about?
Complaint #13832792 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.