Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13832664
Complaint Overview
Complaint ID: 13832664
Company: Synovus Bank
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Florida
ZIP Code: 33351
Date Received: 2025-06-01T12:00:00-05:00
Date Sent to Company: 2025-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am writing to formally dispute inaccurate late payment reporting on my credit report associated with the following accounts : XXXX. XXXX XXXX opened XX/XX/XXXX XXXX. XXXX XXXX XXXX opened XX/XX/XXXX XXXX. XXXX account opened XX/XX/XXXX XXXX. XXXX XXXX XXXX. XXXX opened XX/XX/XXXX XXXX. XXXX opened XX/XX/XXXX XXXX. XXXX XXXX XXXX XXXX XX/XX/XXXX I have previously disputed these late payment entries directly with the credit bureaus and the creditor. However, to date, I have not received any documentation or verification to substantiate the reporting. Under the Fair Credit Reporting Act ( FCRA ), I have the right to request a proper investigation and the right to receive relevant documentation that validates any negative item reported on my credit file. As of this letter, the creditor has failed to provide : Any payment history ledger or billing statement supporting the alleged delinquencies Any written notice of delinquency sent to me at the time of the late payment This lack of response and documentation constitutes a failure to validate the debt accurately, and therefore I am requesting : The removal of the inaccurate late payments from my credit report A copy of any documentation your investigation relied upon if the information is not removed Thank you for your prompt attention. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #13832664 about?
Complaint #13832664 was filed against Synovus Bank regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-01T12:00:00-05:00.
How did Synovus Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synovus Bank?
Yes, visit the Synovus Bank company profile at readthecomplaint.com/company/synovus-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.