Debt collection -- False statements or representation -- Complaint #13828491
Broker Solutions Accused of Deceptive Debt Collection Practices
Complaint Overview
Complaint ID: 13828491
Company: Broker Solutions, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Iowa
ZIP Code: 50311
Date Received: 2025-05-31T12:00:00-05:00
Date Sent to Company: 2025-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company may face regulatory scrutiny and potential penalties if found to have made false statements or attempted to collect incorrect debt amounts, which are common violations in debt collection.
Consumer Sentiment: negative
Topics: Debt collection, False statements, Wrongful debt amount
AI Analysis
CFPB complaint 13828491 was filed against BROKER SOLUTIONS, INC. regarding Debt collection (I do not know), specifically about "False statements or representation". A consumer filed a complaint against Broker Solutions, Inc. alleging false statements or misrepresentation during debt collection, specifically an attempt to collect the wrong amount. The complaint was received on May 31, 2025 from Iowa. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review all debt collection communications, verify the accuracy of the amounts claimed, and keep detailed records of all interactions.
Legal Context & Consumer Protection Laws
This complaint touches on the Fair Debt Collection Practices Act (FDCPA), which prohibits deceptive, unfair, and abusive debt collection practices.
Regulatory Insight
Regulators are increasingly focused on ensuring debt collectors provide accurate information and do not mislead consumers about their obligations.
Resolution Likelihood
likely
State-Specific Consumer Protections
Iowa's consumer protection laws may also apply, potentially offering additional recourse for consumers if violations are found.
Industry Comparison
This type of complaint is common within the debt collection industry, where disputes over amounts owed and communication tactics frequently arise.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13828491 about?
CFPB complaint 13828491 involves Debt collection (I do not know). The consumer reported an issue with "False statements or representation", specifically "Attempted to collect wrong amount". This complaint was filed against BROKER SOLUTIONS, INC. on May 31, 2025.
Which company is complaint 13828491 filed against?
Complaint 13828491 was filed against BROKER SOLUTIONS, INC.. You can view all complaints against this company on their profile page at /company/broker-solutions-inc.
What was the company's response to complaint 13828491?
BROKER SOLUTIONS, INC. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 13828491 filed?
Complaint 13828491 was received by the CFPB on May 31, 2025. It was sent to BROKER SOLUTIONS, INC. on May 31, 2025.
What state was complaint 13828491 filed from?
Complaint 13828491 was filed from Iowa. You can view all complaints from this state at /state/IA.
Was the consumer satisfied with the resolution of complaint 13828491?
Dispute information is not available for complaint 13828491.
What product category is complaint 13828491 about?
Complaint 13828491 is categorized under "Debt collection", specifically "I do not know". This is one of the product categories tracked by the CFPB.
How was complaint 13828491 submitted?
Complaint 13828491 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13828491?
This complaint touches on the Fair Debt Collection Practices Act (FDCPA), which prohibits deceptive, unfair, and abusive debt collection practices. This relates to a Debt collection complaint against BROKER SOLUTIONS, INC. involving "False statements or representation".
How likely is complaint 13828491 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13828491?
This complaint is rated as medium risk. The company may face regulatory scrutiny and potential penalties if found to have made false statements or attempted to collect incorrect debt amounts, which are common violations in debt collection.
What regulatory actions apply to complaint 13828491?
Regulators are increasingly focused on ensuring debt collectors provide accurate information and do not mislead consumers about their obligations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Debt collection industry.
What should the consumer do about complaint 13828491?
Consumers should carefully review all debt collection communications, verify the accuracy of the amounts claimed, and keep detailed records of all interactions.
Are there state-specific protections for complaint 13828491?
Iowa's consumer protection laws may also apply, potentially offering additional recourse for consumers if violations are found. This complaint was filed from Iowa.
How does complaint 13828491 compare to industry norms?
This type of complaint is common within the debt collection industry, where disputes over amounts owed and communication tactics frequently arise.
What specific false statements were made by Broker Solutions, Inc.?
The complaint does not specify the exact false statements. It generally alleges misrepresentation during the debt collection process.
What is the typical recourse for consumers who are victims of false statements in debt collection?
Consumers can file complaints with regulatory bodies like the CFPB, report to state attorneys general, and may have grounds to sue the debt collector under the FDCPA.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.