Payday loan, title loan, personal loan, or advance loan -- Problem with the payoff process at the end of the loan -- Complaint #13817269
Complaint Overview
Complaint ID: 13817269
Company: Westlake Services, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Title loan
Issue: Problem with the payoff process at the end of the loan
State: Florida
ZIP Code: 34714
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have exhausted my attempts to pay off this loan. I asked for the payoff letter and was told it was best for me to pay them using XXXX XXXX ( XXXX XXXX will not allow for $ XXXX to be paid ) when I call XXXX they claim it will take 6-8 months for me to have the title to my XXXX back. After seeing the negative reviews online, by other consumers, I am now concerned this company is scamming consumers who find themselves in difficult situations. I had medical bills to pay and needed the money. NOW i would like to pay this loan which was RIDICULOUSLY high in interest and they are making it impossible ( probably so they can continue to charge me high interest ) It is my hope to find help with this matter and end the practice of these horrific loan companies preying on those of us in difficult situations.
Frequently Asked Questions
What is Complaint #13817269 about?
Complaint #13817269 was filed against Westlake Services, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.