Debt collection -- False statements or representation -- Complaint #13817267

Complaint Overview

Complaint ID: 13817267

Company: Fair Collections & Outsourcing, INC.

Product: Debt collection

Sub-Product: Rental debt

Issue: False statements or representation

Sub-Issue: Attempted to collect wrong amount

State: North Carolina

ZIP Code: 28214

Date Received: 2025-05-30T12:00:00-05:00

Date Sent to Company: 2025-05-30T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: No

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

My children and I moved into this Apartment Community ( XXXX XXXX XXXX in XXXX, NC ). The night we were moving in, the downstairs neighbor ( who later admitted and apologized to me for their actions ) called in a noise complaint to the management and the police. As we were not violating quiet hours and were not making noise beyond simply moving into our new home, we didn't think much of it. My kids have two dogs, so they were instructed to walk the dogs when they got home from school. The management began sending me daily emails about my children 's misbehavior with picking up after the dogs. I knew they were, so I had my children begin taking pictures of dog waste in bags, yet the threats from management persisted for what I assume was retribution for the first complaint we had received. I finally had enough of the management 's malicious behavior against my children so I suggested that we part ways, and they agreed to end the lease so long as we had the residence professionally cleaned and would be out by the end of XXXX. We complied with the agreement. The management then continued to charge me, charged me in court with an eviction for a property I no longer resided in, and tried to enforce fines on me that I was not able to defend myself against because I did not know about them. They then rushed to pass off the debt to this collector ( Fair Collections and Outsourcing ) under two amounts. The collector called and asked what was owed, and I stated that I had paid XXXX, paid for the cleaning service that the management had said I needed to pay for, and repeatedly told management that I was leaving the mailbox key ( the door locks operated on a smart system controlled by management ) in the kitchen and left. They informed me that management was asking for over {$6000.00}. I told them I wanted a Statement detailing these charges. They agreed to send me one. I told them that I would email them ( which I did ) a receipt for the cleaners and emails from management confirming my testimony and asked for a receipt of that documentation. I never received that documentation. They obviously know the situation and they are trying to leave a stain on my credit history to make my life harder and my costs increase based on the allegations of a management company who has broken their commitments, lambasted my children, harassed my family, and driven us out of the town of XXXX, NC. All over the noise we made walking up stairs the night we moved in.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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