Credit card -- Problem with a purchase shown on your statement -- Complaint #13816960
Complaint Overview
Complaint ID: 13816960
Company: Chime Financial INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 44137
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute on my chime credit builder account on XX/XX/XXXX. I was told they dont provide provisional credit and that it would take up to two billing cycles to resolve the issue. Today XX/XX/year> they denied my dispute with no reason why after making me wait well over 45 days. I called today and I was told to check my email on the reason of the denial. The reason for denial stated. As applicable, we coordinate with other financial institutions, merchants and networks as part of the claim review. Which is ridiculous and unacceptable. If you can do anything to help please feel free to do. My claim ID is XXXX
Frequently Asked Questions
What is Complaint #13816960 about?
Complaint #13816960 was filed against Chime Financial INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.