Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13816934
Complaint Overview
Complaint ID: 13816934
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Pennsylvania
ZIP Code: 194XX
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/year> at about XXXX pm. I was alerted by a text that there was activity on our business checking account and if I did not authorize the transaction to contact Wells Fargo. It was a notification of a XXXX transfer of {$9000.00}. I did so immediately and went directly into our local Wells Fargo branch in XXXX, XXXX XXXX, by then it was approx. XXXX pm. Once in the bank they were collecting information, they had me look up Wells Fargo Bank app on my cell phone and it was then I noticed a second wire transfer of {$23000.00} from our account. I was assured by the bankers that day that the funds would be returned to my account within XXXX days ( as was written in their notes to me ). After I was told by their fraud dept. that they were not going to refund our money, I reported the losses to the local XXXX, XXXX XXXX. police and the local branch of the FBI in XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #13816934 about?
Complaint #13816934 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.