Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #13816910
Complaint Overview
Complaint ID: 13816910
Company: Paramount Gr Holdings, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: California
ZIP Code: 94117
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I reviewed monthly loan statements and all available information regarding my XXXX loan on Goodleap 's current servicing app, legacy payment website, and by calling into the customer service number. Not a single document, including the monthly statements, details the accrued interest for the loan. When speaking with a customer service representative today on XX/XX/XXXX, I asked for the accrued interest as of XX/XX/XXXX. The customer service agent did not seem to have any idea what I meant. He then provided me with a dollar total in response to my question, and I asked for substantiating documentation. He emailed me a summary, which did not list any information related to accrued interest at all, and I realized that he provided me with the sum of all loan payments that I made in XXXX rather than accrued interest. I don't think he has enough of a basic understanding of loan terms to understand or answer my question, which is unacceptable for a customer service agent for a loan servicer. I still have not been able to get any information about accrued interest. I believe that the lender / servicer is in violation of laws and regulations requiring the inclusion of accrued interest information in periodic statements.
Frequently Asked Questions
What is Complaint #13816910 about?
Complaint #13816910 was filed against Paramount Gr Holdings, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Paramount Gr Holdings, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Paramount Gr Holdings, LLC?
Yes, visit the Paramount Gr Holdings, LLC company profile at readthecomplaint.com/company/paramount-gr-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.