Credit card -- Problem with a purchase shown on your statement -- Complaint #13816734
Complaint Overview
Complaint ID: 13816734
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60031
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I reported fraud to my credit card company on XXXX in the amount of {$15000.00}, made in XXXX transactions made on XXXX. My credit card company denied my claim stating the chip was used and that it was verified that I had the card in my possession at the time of the transactions on XXXX. On XXXX, I had them re-open the case ( claim number XXXX was provided from Barclays ), I also submitted a complaint here ( claim XXXX ). When I originally called, the way they were stating questions was confusing and resulted in a multiple mistakes such as deactivating my mobile account access even though I did not request that, theyre claiming I stated that I had my card in my possession at the time of the transactions. I received an email stating that they would be in communication with me over email about the claim on XXXX, I responded to that email stating that they should not hesitate reaching out to me and provided my contact information ( email and phone ) on XXXX shortly after receiving the message. Without receiving an email like they stated they would provide, they quietly uploaded a form to my account stating the fraud claim was denied again on XXXX. I did not hear from them after opening the claim, they said they performed a " investigation '' and I'm concerned they are not taking this seriously and simply closing the investigation without doing so at this time because I did not make these purchases and the result of them not being fraudulent charges is absurd. I had them re-open the investigation on XXXX after seeing it was denied again ( claim number was XXXX ). I filed a police report with my local police department for the fraud charges, XXXX Police department they gave me Police Report number of XXXX on XXXX as my credit card company is not communication with me and trying to make me pay these fraudulent charges.
Frequently Asked Questions
What is Complaint #13816734 about?
Complaint #13816734 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.