Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13816669
Complaint Overview
Complaint ID: 13816669
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: XXXXX
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am currently in the process of purchasing a home and pulled my credit report. I noticed I had 2 late payments at XXXX XXXX on XX/XX/XXXX & XX/XX/XXXX. As far as I was aware, I had set this account to AutoPay so I was not aware of any late payments reported. On XX/XX/XXXX, I reached out to Equifax to investigate and adjust the 2 dates in question. I received a decision letter on XX/XX/XXXX, and although they said they modified the dates, they did not.
Frequently Asked Questions
What is Complaint #13816669 about?
Complaint #13816669 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.