Vehicle loan or lease -- Getting a loan or lease -- Complaint #13816587
Complaint Overview
Complaint ID: 13816587
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Changes in terms mid-deal or after closing
State: Florida
ZIP Code: 347XX
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Your Name : XXXX XXXX Date of Vehicle Purchase : XX/XX/year> Dealership : XXXX XXXX XXXX ( Insert specific location ) Alleged Lender : Westlake Financial Services I am filing this complaint regarding serious misconduct and misleading financing practices by XXXX XXXX XXXX, in connection with a vehicle I purchased and a loan that was later disapproved by Westlake Financial . On XX/XX/year>, I signed a Retail Installment Sales Contract with XXXX XXXX XXXX. The contract was explicitly marked Assigned Without Recourse to Westlake Financial, meaning the dealership was transferring the risk of financing to the lender and the sale was presumed final. I was : Told that I was approved for the loan, Given a monthly payment plan, Congratulated on my purchase, And the vehicle was delivered to me with no mention that it was subject to further approval. More than 20 days later, I received a loan denial letter from Westlake Financial, and XXXX began trying to find a better financing option. In Florida, dealers are legally required to notify buyers within 10 calendar days if financing falls through. No such timely notice was provided. I did not sign a second contract, did not agree to return the car, and I have not missed any payments because no account was ever properly established by the lender. Now, I am being contacted by someone identifying themselves as XXXX XXXX, asking for the vehicles location to send a tow truck to reclaim it despite having : A valid, signed contract No legal cancellation No default What Went Wrong : This appears to be a case of yo-yo financing, a deceptive practice where dealers let buyers leave with a car and then try to reverse the deal after a fabricated financing issue. The actions of XXXX and Westlake Financial may constitute : Deceptive lending or sales practices Violation of Floridas 10-day notice rule Misuse of lienholder status without an active loan Attempted wrongful repossession What Im Requesting : An investigation into this dealer-lender conduct A stop to any repossession efforts or threats Removal of any lien from my credit and DMV record if no loan was finalized Assurance that Westlake Financial is not falsely holding lien status or misreporting to credit bureaus Attached Documents : Retail Installment Sales Contract ( marked Assigned Without Recourse ) Westlake Financial loan denial letter Voicemail/text from XXXX XXXX regarding repossession Thank you for protecting consumers from misleading auto finance practices. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #13816587 about?
Complaint #13816587 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.