Prepaid card -- Trouble using the card -- Complaint #13796878
Complaint Overview
Complaint ID: 13796878
Company: Adp INC.
Product: Prepaid card
Sub-Product: Payroll card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Ohio
ZIP Code: 43078
Date Received: 2025-05-29T12:00:00-05:00
Date Sent to Company: 2025-05-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> They deposit from my XXXX XXXX XXXX XXXX was posted in my wisely account and I can not access my money or use the card at all. Its saying that its an active customer service is stating my account is locked to contact compliance, which I have and Im not heard back and can not access any of my money that I need immediately
Frequently Asked Questions
What is Complaint #13796878 about?
Complaint #13796878 was filed against Adp INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-05-29T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.