Debt collection -- Written notification about debt -- Complaint #13796806
Complaint Overview
Complaint ID: 13796806
Company: Southwest Recovery Services, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Utah
ZIP Code: 84302
Date Received: 2025-05-29T12:00:00-05:00
Date Sent to Company: 2025-05-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I mailed a written debt validation request to Southwest Recovery Services regarding a medical-related debt they claim I owe. In that letter, I formally requested verification of the debt under the Fair Debt Collection Practices Act ( FDCPA ), including documentation such as a copy of the purchase agreement, a breakdown of the balance, and the original signed agreement. As of today, I have not received any response. The company has continued to ignore my request for validation, which violates the FDCPA. They have neither provided the required documentation nor confirmed receipt of my dispute. I am requesting that the CFPB take action to ensure Southwest Recovery Services ceases any collection or credit reporting activity on this account until they properly validate the debt as required by law.
Frequently Asked Questions
What is Complaint #13796806 about?
Complaint #13796806 was filed against Southwest Recovery Services, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2025-05-29T12:00:00-05:00.
How did Southwest Recovery Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Southwest Recovery Services, INC.?
Yes, visit the Southwest Recovery Services, INC. company profile at readthecomplaint.com/company/southwest-recovery-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.