Checking or savings account -- Managing an account -- Complaint #13767242
Complaint Overview
Complaint ID: 13767242
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Texas
ZIP Code: 75205
Date Received: 2025-05-25T12:00:00-05:00
Date Sent to Company: 2025-07-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, due to the needs of my company 's business, I applied to Wellfargo, my company 's bank, to activate the XXXX function. Then XXXX XXXX, the person in charge of XXXX business at Wellfargo, contacted me and told me that Wellfargo needed to review the activation of this function and that it would also activate the Current Month Analyzed function, which would charge a certain fee every month. At that time, I agreed that it was acceptable to pay some service fees for the activation of the new ACH function, so I agreed. Later, we submitted various company information and materials. Wellfargo started charging the Current Month Analyzed fee from XX/XX/XXXX, which was between {$70.00} and {$85.00} per month. In XX/XX/XXXX, they notified me that my company 's ACH function activation review had not passed. In this case, Wellfargo did nothing for me, and I asked for a refund of the Current Month Analyzed fee. I emailed and called them to request a refund and cancellation of the fee. The head of their ACH department told me that they did not have the authority to do so and that I could only go to the Wellfargo branch to handle it. I was on a business trip in XXXX at the time and could not go to the branch. It was not until XX/XX/XXXX when I returned to the United States that I went to the Wellfargo branch as soon as possible. The strange thing was that the teller said that they did not have the authority to cancel the service. I had no choice but to go to the branch where I opened the account. They gave me the same reply and told me that the only thing they could do was to help me complain about the XXXX department. It was not until XX/XX/XXXX, at my strong request, that they asked me to enroll a new account to stop charging the fee, but there was no response to the refund and complaint. The person who contacted me for Wellfargo 's business was XXXX XXXX, whose title was Small Business Banking Relationship Manager ( LO ), Regional Business Relationship Management ; From XX/XX/XXXX to XX/XX/XXXX, the monthly charge ranged from XXXX to XXXX USD. I did not get any feedback after many negotiations.
Frequently Asked Questions
What is Complaint #13767242 about?
Complaint #13767242 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.