Vehicle loan or lease -- Credit monitoring or identity theft protection services -- Complaint #13767054
Complaint Overview
Complaint ID: 13767054
Company: Carmax, INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem with product or service terms changing
State: New Jersey
ZIP Code: 07203
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally lodge a complaint against CarMax concerning my distressing experience with the used vehicle I purchased from their dealership nearly XXXX XXXX ago. My purchase date was in, and since that time, I have encountered persistent mechanical issues that have caused significant frustration and mental distress. From XXXX XXXX, the vehicle has consistently presented multiple problems, requiring repairs approximately XXXX to XXXX times a year. Of particular concern were the severe issues I faced during the holiday season of XXXX. I had traveled XXXX to celebrate the holidays, but instead of a joyous occasion, I found myself grappling with repeated car troubles, which significantly marred the experience. In XXXX of XXXX, I repaired a XXXX XXXX ; however, that was not the end of my troubles. Throughout the XXXX quarter of XXXX, I encountered additional XXXX XXXX, prompting me to reach out for assistance from CarMax repeatedly. Despite the numerous times I attempted to contact their customer servicealmost XXXX instances I received inadequate support. At one point, I was mistakenly transferred to XXXX XXXX rather than receiving the help I needed regarding my vehicle. This experience was not only frustrating but also indicative of a lack of professionalism on their part. The repeated vehicle issues, compounded by the unsatisfactory customer service experience, have created a significant burden on my mental well-being. I expected a certain level of quality and reliability from CarMax, and instead, I have faced ongoing disappointments. It has been XXXX XXXX XXXX XXXX XXXX i lost my XXXX haven't been able to generate XXXX late on XXXX XXXX months already its all because carmax. respectfully request that the CFPB investigate this matter, as I believe possible violations of consumer protection laws have occurred regarding my transaction with CarMax. I hope for a resolution that adequately addresses my grievances and prevents other consumers from undergoing similar experiences. Thank you for your attention to this matter. I am looking forward to your response. I filed to XXXX, ATTY GENERAL. wants to file civil court for sabotage lemon law manipulation of payments wrongful reposes I'm also filing a complaint about my bank XXXX XXXX after this
Frequently Asked Questions
What is Complaint #13767054 about?
Complaint #13767054 was filed against Carmax, INC. regarding Vehicle loan or lease specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Carmax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Carmax, INC.?
Yes, visit the Carmax, INC. company profile at readthecomplaint.com/company/carmax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.